Order & Shipping

How do I return my sample from outside the US?

You can use your local post office when returning your sample from outside the US.

We recommend you do the following:

  • Place your return mailer box into a plastic international mailer sleeve (this typically cost around 1 USD).
  • Address the mailer sleeve to:

    Attn: Alyssa Cooper
    C/O Juno Bio
    2945 Webster St
    Oakland, CA
    94609
    USA
  • On the outside of this sleeve write "EXEMPT HUMAN SPECIMEN" (in pen is fine) on the same side you write the address.
  • Send using regular airmail to the US (this typically costs between 10 - 20 USD), you should not use temperature controlled or signed-for shipping options.
  • For the customs declaration, use the following information:

    Description: Sample collection tube
    Value: 10 USD
    Country of origin: USA
    HS Tariff code:  3926.90.9910, if asked for 6 numbers use the first 6 digits 3926.90.
    Email: lab@juno.bio
    Name: Juno Bio
    Recipient: Alyssa Cooper, (+1) 510-932-6546
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  • Send it back to us within 5 weeks of taking the sample.

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If you have any further questions, contact us in the website chat.

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Why is international return shipping self-organised? International automatic reply mail is terribly expensive and typically costs over $100.

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How do I adjust my shipping information?

At Juno, we aim to offer the best vaginal microbiome testing service. This means having speedy shipping and turn around times, which we achieve by dispatching our kits within 24 hours of purchase. If your kit has not yet been dispatched, you can get in touch with our customer service team, and they'll see what they can do.

How do I cancel my order?

To cancel your order, email us at hello@juno.bio, and one of our team will assist you with this. As per our T&Cs, we offer a full refund, if the cancellation request has been made within 24 hours of purchase. To see our full cancellations and refunds policy, please see our terms and conditions.

It says my kit has not been received, but USPS says it's been delivered?

This is no cause for concern. If this happens, it is most likely your sample is still in our delivery box, and is to be processed as received very soon.

My product is lost, damaged or missing

We're really sorry to hear this has happened to your kit. Get in touch with our friendly customer service team, and we'll sort this for you right away.

Can I get the test kit in every U.S. state?

Yes, we ship our kits to every U.S. state, using USPS Priority Mail within the US. We also ship internationally, using the USPS First Class Package International Service. Customers within the U.S. also benefit from prepaid returns.

Do you ship internationally?

We ship internationally using the USPS First Class Package International service. However, returning the sample must be organised by the customer, as we do not provide returns shipping for our international customers. Typically international returns will cost 20 - 30 USD depending on your country.