How it works

There are no suitable time slots for my coaching session, what do I do?

We are working hard to make more times available.

How do I sign up to a coaching session?

When you receive your test results, there will be a link to our online booking system, meaning you can book yourself in for a coaching session right away.

What happens after I get my results?

We will notify you via email to book a one on one session with one of our excellent vulvovaginal experts. You'll have the opportunity to walk through your test results, and ask any questions you may have

How long does it take to receive results?

Upon receipt of your sample at our labs, you can expect your results back within 5 to 10 working days.

What if I can't post my sample directly after I collect it?

No worries! While we do recommend posting your sample as soon as you collect it, there is some flexibility. The sample remains viable for at least 30 days after it has been collected, so delaying your postage by a day or two should not, in most cases, affect your results.

Will exposure to heat or cold affect the validity of my sample?

Normal temperature fluctuations due to changing weather should not affect the validity of your sample or your test results.

How long will my sample remain viable for?

Your sample will remain viable forat least30 days, at an ambient temperature. This means there is no need to worry about the viability of your sample during transit, as it will remain unaffected during normal temperature fluctuations. This 30 day period is more than enough time for us to receive and start processing your sample.

I had an issue with my sample collection

If you face any issues with your sample collection, get in touch with our friendly customer service team, and they will be more than happy to help.

There was blood on my swab, is this okay?

Some blood on the swab is no cause for concern, however it is important to make sure you take the test when you are no longer menstruating, as this will invalidate your test results. Blood may appear outside of your menstrual period, and swabbing when this is the case is not a problem.

I swabbed the wrong area, what do I do?!

Swabbing in the wrong area contaminates the swab and will lead to inaccurate test results. If this ever happens, get in touch with our customer service team right away.